QUESTIONS
GENERAL INFOS
A convention is an event where the attendees can meet their favorite actors, it takes place only 1 or 2 day's), depending of the event itself. A pass is mandatory to attend a convention. During a convention, the attendees will be able to assist to Q&A sessions, do autographs, be photographed by a professional photographer with the actors and more activities.
A pass is a right of entry to a convention. It is obligatory.
A pass is nominative, it is non-exchangeable and non-refundable, except in the event of cancellation of the event on our part.
You have to purchase your pass on the ticketing of the event. That is mandatory.
An announcement of a guest is made at the end of the day, at a specific time (between 6:30 p.m. and 9:30 p.m.), and is announced during the day, so that everyone is ready to welcome the news. The announcement will be made on social networks (Facebook, Twitter, Instagram) and on the Clouds Con website. It may be that during the day, before the announcement, we will reveal clues to you, to arouse your curiosity and your impatience.
As a general rule, a convention starts on Saturday at 10:00 AM. A one-hour lunch break is scheduled between 1:00 PM and 2:00 PM, and the day ends around 6:00–7:00 PM (unless there are any unexpected delays). Sunday follows the same format.
The detailed schedule of the convention will be released during the week leading up to the event.
Passes are handed out on-site on the morning of the first day of the convention. A dedicated registration area will be set up as soon as the doors open. You’ll just need to present your ID and your ticket (either printed or digital).
You can pay by credit card at the official ticket office of the convention (recommended), by bank transfer, or by Paypal.
For bank/Paypal transfers, your pass or extra will only be sent to you upon receipt of the transfer. To pay in these two ways, contact us by email at contact@cloudscon.fr for more details.
A convention represents a high cost because Clouds Con covers the transport and hotel costs of all the guests present. These don't come for free, CloudsCon does everything to make sure you (and guests) have a fantastic weekend. CloudsCon will do whatever it takes to make the convention affordable. Ditto for the fan-meets.
Anyone can participate in a convention, under certain conditions. A minor under the age of sixteen must be accompanied by an adult (the latter must take any pass to accompany the minor). If it is a minor of sixteen years or more, it will have to bring a parental authorization available on the site of Clouds Con and an identity document of the major person having filled it thus than his identity document. Identity documents accepted: identity card, passport, family record book.
They must inform us in advance so that we can take all necessary precautions.
We pay special attention to people with disabilities. A member of the Clouds Con team will ensure they are given priority access during extras.
The PRM (Person with Reduced Mobility) status grants you priority access to extras. It does not entitle you to a specific seating arrangement.
To obtain this status, you must email us at contact@cloudscon.fr with a medical certificate dated within the last 3 months or a valid CMI card.
To be accompanied as a PRM, you must email us a copy of your CMI card. The accompanying person will be granted a free pass but will not be allowed to purchase any extras for the event. Failure to comply with this rule may result in exclusion from the convention.
You simply need to email us at contact@cloudscon.fr to make the request.
This email must include:
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The full names of the people concerned
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Your Pass categories
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Please note that these requests can only be made if you all have the same Pass category.
Each request will be reviewed on a case-by-case basis, and we will do our best to accommodate them. Please note that the person with the better seat (the one who purchased their pass first) will be moved next to the person with the lower seat placement (the one who purchased their pass second).
A translator will be present all weekend for panels and extras. You can therefore ask your questions in French, they will be translated into the language of the guest.
Activities :
Activities :
An extra is paid access to an activity with one or more guests.
It is imperative to have a pass, whatever it is, to buy an extra.
Other extras can be added to the box office if the guests want and/or offer it.
They will all be available at the ticket office.
Any personal photo is prohibited during all these extras, under penalty of being excluded from the convention.
Each seat is numbered and allocated according to your pass and date of purchase.
Your seat number is listed on your pass. You’ll discover it on the day of the event.
This will be your place for the whole weekend.
“Q&A” is an acronym for “Questions and answers”, literally translated from English as “Questions and answers”.
It is a moment lasting thirty minutes in the main room of the convention. The panel guest(s) are then on stage, and each person can ask a question to one or more guests.
A queue will be made with participants wishing to ask a question.
A convention host will ask you to state your question.
You will not have the right to go on stage with the guest(s), nor to ask questions about their personal life.
It is imperative to ask short and open questions in order to keep a pleasant pace.
A photo session is a privileged moment where you can strike a pose with the guest(s).
You can only be alone in an individual photo with a single ticket.
You will need to bring as many tickets as necessary to be the desired number of participants in the photo.
However, it will be possible to be two on a duo, trio or group photo with a single ticket.
A Meeting is an extra allowing you to meet a guest for 30 minutes in small groups; this is an opportunity to talk with him about his career, his projects, his acting profession.
A member of staff is always present to provide translation for international guests, if necessary.
A room is reserved for meetings-room. A meeting point will be fixed beforehand (and mentioned on the program).
The guest is seated at a table with the attendees, who can chat freely with the guest and ask any questions they wish.
Official event items are allowed for autographs.
You may also bring your own items, as long as they are appropriate and respectful toward the actor.
Each actor reserves the right to refuse to sign any item they deem inappropriate.
Important: 1 autograph ticket = 1 item signed.
Announcements will be displayed on the screens in the main hall throughout the event. Calls will be made by rows (e.g., from A1 to B10) or by Pass categories.
In general, people with disabilities (PRM) and Fast Pass holders are called first, before the other rows.
Reminders will also be given verbally by our staff, either via microphone in the hall or in the corridors.
We kindly ask you to remain seated in the panel room to avoid missing your turn or being late. This helps ensure that everyone can enjoy their extras in the best possible conditions and in accordance with the schedule.
The selfie extra with an actor takes place during a dedicated session listed on the schedule, separate from the autograph session.
Participants are called up in order of Pass type, based on the instructions displayed on the large screens in the main hall.
No.
This is a privileged face-to-face meeting with a guest to be able to ask him the questions you want.
The duration of the activity is variable depending on the guest (between 3 and 5 minutes).
It is possible to combine 1-1 to have more time with the actor.
A selfie is usually taken at the end of the activity.
A staff member providing translation, if necessary, will also be present.
It is possible to give a gift during this activity
After you have had time to print your photos, several people from the Clouds Con team will be available to deliver them to you personally at a stand provided for this purpose.
Yes of course.
On a solo photo, you can be two, but each must have a ticket.
On the other hand, a second person can come on a duo, trio or group photo, and this, with a single ticket.
However, only one print of the photo will be made.
It is possible to have the photo reprinted (paid option).
The activities and games are totally dependent on the convention itself. The theme of the convention plays particularly on the types of activities and games offered.
There may be cosplay contests, quizzes, French voice interventions.
An extra autograph = a signature.
If you want to have several supports autographed, you will have to buy the corresponding number of extra autographs.
No, however they are not forbidden.
If you decide to create one on your own initiative, please note that these fanbooks will not be under Clouds Con’s responsibility, and no photo with the actor will be allowed at the time of handing over the book.
Ticketing :
Ticketing :
According to our online ticket office, you will be able to pay for your pass and extras in several monthly installments (at least 2). You will be debited automatically according to the date given on your confirmation ticket.
If you have any concerns, the ticket office will contact you.
PAYPAL INSTRUCTIONS:
You must pay by Paypal the amount indicated on your reservation made in advance on the ticket office.
ATTENTION: if you make a Paypal payment, take the "between relatives" option to make your payment.
Why this option? Because if you take the "buyer protection" option, Paypal will deduct costs from the order which are not refundable in the event of a refund and we will therefore not be able to refund you in full.
If you take the "buyer protection" option, you agree that you will not receive a full refund in the event of a refund.
Please send us an email to contact@cloudscon.fr indicating your surname, first name, the content of your order and the name of the event, WITHIN 24H:
PAYPAL: https://www.paypal.me/sascloudscon
You will receive your tickets once payment has been received.
If payment has not been made within 24 hours, your tickets will be cancelled.
BANK TRANSFER INSTRUCTIONS:
You must pay by bank transfer the amount indicated on your reservation made in advance at the ticket office.
Please send us an email to contact@cloudscon.fr indicating your surname, first name, the content of your order and the name of the event, WITHIN 24H, so that we can send you the bank details.
You must pay by bank transfer the amount indicated on your reservation once the RIB has been received.
You will receive your tickets once payment has been received (it takes 48 hours for this to appear on our account).
If payment has not been made within 24 hours, your tickets will be cancelled.
The resale of passes or extras is totally prohibited.
If you have made a payment in several instalments, it is normal that you have not received your tickets. You will receive them when the entire order has been paid for.
Otherwise, you can collect your tickets directly from the box office in the "I haven't received my tickets" tab
The option to pay in installments can be selected directly when making your purchase on the ticketing platform.
Payments are automatically debited on the 5th of the following month.
You can also choose to pay manually via your buyer space, accessible through the link in your purchase confirmation email (under the “Manage my order” tab).
⚠️ If you change your bank card in the meantime, you will need to make the payment manually by following the procedure mentioned above.
No worries, payments remain automatic. However, due to the high volume of orders handled by the ticketing platform, debits may occur between the 5th and the 10th of the month, depending on business days.
You also have the option to make the payment manually via your buyer space, accessible through the link in your purchase confirmation email (under the “Manage my order” tab). This option only becomes available from the exact time of your order.
⚠️ If there is an issue with your payment, an automatic email will be sent to you by Billeweb inviting you to complete the payment manually.
AT THE EVENT :
Passes and extras can be collected:
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On the Friday before the event (subject to availability, depending on the convention)
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On Saturday and Sunday morning, before the convention begins
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At any time during the day for late arrivals — a staff member will be available at the extras desk or cloakroom
It is essential to collect your Pass before the event and your scheduled activities begin, otherwise you will not be allowed to access them.
You will absolutely need an identity document (national identity card, driving licence, passport, etc.), as well as all proof of purchase. Without these documents, you will not be able to collect your pass.
We recommend that you print your receipts to facilitate verification.
No it's forbidden.
No, it is forbidden. Everyone must collect their own photos.
A staff member will take care of it conscientiously.
Videos are strictly prohibited throughout the convention. During the Q&A panels, only non-flash photos are allowed. If a person takes too many photos and interferes with the visibility of other people, the members of the Clouds Con team reserve the right to give them a warning. If the person persists, they may be excluded from the Q&A panel, or even from the convention after a repeat offense. Photos are totally prohibited outside of Q&A panels.
It is possible that on some events photos are also prohibited during panel sessions. You will be kept informed according to the event.
Yes, ONLY at autograph sessions and 1-1 sessions.
We ask you not to offer too large or fragile gifts to guests because they travel regularly by plane and therefore cannot bring them back with them afterwards.
After the event:
After the event:
No, except in the case of a specific announcement.
Yes, an announcement will be made after each event.
In case of problem :
In case of problem :
If you have made a payment in several instalments, it is normal that you have not received your tickets. You will receive them when the entire order has been paid for.
Otherwise, you can collect your tickets directly from the box office in the "I haven't received my tickets" tab
It is not possible.
Each pass and extra are nominative.
Be careful when making your reservation.
An actor can be canceled for several reasons, the most frequent being that of a shoot being postponed at the last minute. A cancellation is beyond our control. The extras of this guest will be replaced by the same extras but for another guest (his replacement among others). We are committed to offering several alternative solutions.
You have nothing to do. Your pass will still be valid, even if the date is wrong. If you cannot attend the convention on the new dates, contact us privately. Requests will be handled on a case-by-case basis. Proof is required for reimbursement.
Know that a postponed convention does not cancel the guests, it only invalidates them. That is to say, they are awaiting reconfirmation. During this time, the extras are removed from the ticket office. If a guest is not reconfirmed, extras purchased for that guest will be replaced with those of another guest or refunded after the convention.
You have nothing to do. The refund will be made within three months. If after this time you have not received anything, contact Clouds Con.
Don't worry, everything is planned. Always follow the instructions of the staff. People with several extras at the same time are often called in priority for photoshoot sessions.
You cannot claim a refund. from us
Passes and extras are only refundable in the event of total cancellation of an event by us.
Please note that our current ticket office offers cancellation insurance that we recommend that you take out for your passes and extras. We do not manage this insurance, if you need to activate it, get closer to the ticket office and the insurance.